Terms & Conditions - Cashmere Essentials

Terms & Conditions

At Cashmere Essentials, we value our customers and appreciate your business.

If you have any questions, comments or concerns after reviewing our Terms and Conditions, feel free to contact us on 1300 133 199 or email [email protected].

Terms and Conditions

Please note that by placing an order with Cashmere Essentials, you acknowledge that you have read, understood and agree to be bound by our Terms and Conditions.


All prices are in Australian dollars. Prices include GST unless indicated otherwise but exclude delivery charges.


We accept payment by Visa, MasterCard and American Express.
Credit cards are processed using at least SSL 128 bit encryption and are not stored by us.

Delivery Times & Charges

Cashmere Essentials charges a flat $10 delivery fee on every order unless you have elected to pick up in one of our stores.  We use Australia Post services with delivery times between 3 - 7 days. The delivery fee will be added to your total at the check-out stage.


In the unlikely event of receiving defective garments, we will provide either a replacement, credit note or full refund. All returns and claims of defects or shortages must be made within 14 days of receipt of goods on either 1300 133 199 or [email protected].
Or return to: PO Box 1658 Bowral NSW 2576 with your receipt of purchase.

If you are not completely happy with your online purchase, you can return it, provided that the following conditions are met:

  • You must return your order within 14 days of receipt of goods
  • The item/s is unworn and unwashed
  • All labels and swing tags are still attached

Product Warranties

To the extent legally permitted, Cashmere Essentials excludes all conditions, warranties, guarantees and similar, whether express or implied, as to the condition, suitability, quality, fitness or safety of any goods or services supplied by us, other than those implied by statute which may not be legally excluded. Any liability we may have to you under Warranties implied by statute which cannot be excluded is limited, where expressly permitted by statute, to supplying, or paying the cost of supplying, the goods or services again or repairing, or paying the costs of repairing, the goods, at our option.

Limitation of Liability

To the extent legally permitted, in no event will Cashmere Essentials be liable to any party for any direct, indirect, incidental, special, exemplary or consequential damages of any type whatsoever related to or arising from the supply of goods or services via this website or the use of such goods or services by any person, including, without limitation, any lost profits or savings, damage to or loss of property or personal injury (including death), even if we are expressly advised of the possibility of such damages. This exclusion and waiver of liability applies to all causes of action, whether based on contract, warranty, tort (including negligence) or any other legal theories. To the extent that the above exclusion of liability is unenforceable, invalid or ineffective for any reason, it will be severed from these Terms and our maximum aggregate liability for all losses, damages and other amounts referred to in the above exclusion of liability under any cause of action referred to in the above exclusion of liability is limited to A$5.00.


You agree to indemnify, defend, and hold us, our officers, directors, employees, agents, contractors, licensors and suppliers harmless from and against all losses, expenses, claims, proceedings, damages and costs (including actual, special, direct, indirect, incidental, exemplary or consequential) of every kind and nature made by any other party due to or arising out of any violation of these Terms, any terms and policies it incorporates by reference, the rights of another party, any applicable law, statute, ordinance or regulation or due to or arising out of any activity related to goods and services supplied by us.

Entire Agreement

These Terms and Conditions (including any terms or policies incorporated by reference) set out the entire agreement between you and Cashmere Essentials concerning its subject matter and supersede all prior communications.


We may alter these Terms and Conditions from time to time by posting the altered version on our website. You should visit the website regularly to keep up to date with any alterations. In the case of an alteration, the altered Terms and Conditions only apply to goods ordered via the website after the alteration takes effect. Your continued use of the website after any such change is deemed acceptance of the changed terms and conditions.

Applicable law

The law of New South Wales, Australia, governs these Terms and Conditions. The parties submit to the non-exclusive jurisdiction of the courts of New South Wales and its appellate courts.


Personal information provided to us during the order process including contact details, will be kept, used and disclosed by us for the purpose of processing and delivering your order.

We may also collect location and other information such as the URL or advertisement you came from or linked to, IP address, browser type, pages you visited from the Website, and so on.

Unless otherwise indicated in your account settings or at the time you placed your order, Cashmere Essentials may send you marketing information.

If you wish to change or update your online account information (including your email address, password or communication preferences), simply login to your account.


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